Customer Service & Onboarding Specialist (weekend availability required)

Company description

Kaaja is the Italian proptech that firstly digitized the entire process of home buying and selling.

Fast, secure and transparent, the Company offers a very innovative process, leveraging on the best in class technology - blockchain included - and qualified agents. Our mission is to dramatically simplify the buying and selling process for all actors involved: sellers, buyers and real estate agents.

What are we looking for in our team?

  • Maximum attention to every detail in our customers experience
  • High professionalism to always make a difference with competence, transparency and efficiency
  • Teamwork and constant commitment to improve themselves and those around them
  • Agile and data driven approach to improve our services with innovative solutions
  • Positive and open mind attitude without any discrimination 

Responsibilities - what you will do

  • Availability to work mostly during weekends and on shifts

  • Accompany our customers through the most important life purchase

  • Engage, delight, surprise and nurture our customers through the “journey to purchase”

  • Cooperate with internal and external customer care agents and real estate agents to satisfy any requests through emails, calls and live chat

  • Monitor adequate KPI to continuous improvement

  • Refine and improve our communication templates and workflows

  • Follow and improve operations workflows in Hubspot from first contact through a multichannel strategy

  • Partner with sales team and real estate agents (internal and external) to effectively engage and nurture customers

  • Manage the onboarding process for all new properties

  • Collate all properties documentation from suppliers and agents, identifying timely and proactively any gap

  • Responsible for all properties contents on site and on portals, ensuring data accuracy and completeness before launch

  • Work closely with marketing team to enhance marketing contents in listings (including SEO where applicable)

Experience - what we are looking for

  • 2-3 Years of experience in operations across multiple locations

  • Track record in adequate workflows and process to support customer queries

  • Critical thinking and problem solving attitude to satisfy customer needs
  • Business and commercial acumen
  • Demonstrated good communication and organization skills
  • Passionate about exceeding customer expectations and highly motivated self-starter capable of driving yourself and your colleagues to achieving targets
  • Good professional English
  • Experience in the real estate sector is a plus

Reason to join us - what we offer

  • Key role in a dynamic and energetic team with enormous potential
  • Growth opportunity
  • Autonomy supported by results
  • Immediate start
  • Salary level according to seniority

Location: Milan

If you want to know more about Kaaja, read our press review.

Lun-Ven 9-18 | Sab 10-14