Customer Service & Onboarding Specialist (weekend availability required)

Company description

Kaaja is the first digital real estate company in Italy that allows you to buy and sell properties through private online auctions.

Kaaja's mission is to simplify the buying and selling process thanks to technology and qualified real estate agents.

What are we looking for in our team?

  • Maximum attention to every detail in our customers experience
  • High professionalism to always make a difference with competence, transparency and efficiency
  • Teamwork and constant commitment to improve themselves and those around them
  • Agile and data driven approach to improve our services with innovative solutions
  • Positive and open mind attitude without any discrimination 

Responsibilities - what you will do

  • Availability to work mostly during weekends and on shifts

  • Accompany our customers through the most important life purchase

  • Engage, delight, surprise and nurture our customers through the “journey to purchase”

  • Cooperate with internal and external customer care agents and real estate agents to satisfy any requests through emails, calls and live chat

  • Monitor adequate KPI to continuous improvement

  • Refine and improve our communication templates and workflows

  • Follow and improve operations workflows in Hubspot from first contact through a multichannel strategy

  • Partner with sales team and real estate agents (internal and external) to effectively engage and nurture customers

  • Manage the onboarding process for all new properties

  • Collate all properties documentation from suppliers and agents, identifying timely and proactively any gap

  • Responsible for all properties contents on site and on portals, ensuring data accuracy and completeness before launch

  • Work closely with marketing team to enhance marketing contents in listings (including SEO where applicable)

Experience - what we are looking for

  • 2-3 Years of experience in operations across multiple locations

  • Track record in adequate workflows and process to support customer queries

  • Critical thinking and problem solving attitude to satisfy customer needs
  • Business and commercial acumen
  • Demonstrated good communication and organization skills
  • Passionate about exceeding customer expectations and highly motivated self-starter capable of driving yourself and your colleagues to achieving targets
  • Good professional English
  • Experience in the real estate sector is a plus

Reason to join us - what we offer

  • Key role in a dynamic and energetic team with enormous potential
  • Growth opportunity
  • Autonomy supported by results
  • Immediate start
  • Salary level according to seniority

Location: Milan

If you want to know more about Kaaja, read our press review.

Lun-Ven 9-18 | Sab-Dom 10-14